We are very sorry for what you are telling us.
Please try to let us know within 24/48 hours of receiving your order if this has happened.
Contact us through the channel that is most convenient for you, within our customer service channels, indicating the email with which you made the purchase, your full name or order number along with photos or videos in which you can see what happens to the product.
Our customer care team will help you as soon as possible to resolve this situation.
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